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The Console

The console groups its 33 pages into 7 areas. This page is generated from the same navigation definition the sidebar renders, so it cannot drift from what you actually see.

Three modes​

The console shows one mode at a time, and the mode is which projection of your organization you are operating rather than a different application:

  • Organization — your organization as a subject: its people, its intent, its knowledge, and its commercial relationship with us.
  • Platform — your organization as a builder: the capabilities you consume, and the credentials, contracts and telemetry of that consumption.
  • Operator — the fleet itself, across every tenant. Not part of the product; it does not appear here.

Switching modes never changes which organization you are in, and it is not what decides what you are allowed to do — that is checked on the server against your role, so a page you cannot open stays closed whether or not its tab is showing.

Why your sidebar may be shorter than this page​

Three filters decide what you see, and all three are normal:

  • Your product. Pages belonging to the operator console are not part of the product and never appear here.
  • What your organization holds. A page that operates a capability appears only if your organization actually has that capability — through a capability binding, or a key whose product grants it. If you bought speech, you will not see a flow builder you cannot use.
  • Your role. A few pages require an admin or owner role.

A hidden page is a convenience, never a security boundary — the API enforces access independently, so hiding a tab is never the only thing standing between a caller and a capability.

Getting around quickly​

Press ⌘K (Ctrl+K on Windows and Linux) anywhere in the console to open the command menu and jump straight to a page. Pressing it again closes the menu.

Build​

Where you create the things that answer a call — agents, flows, and the knowledge and memory they draw on.

PagePathModeShown when
Overview/overviewOrganizationalways
Agents/agentsOrganizationyour org holds dialog-core
Flow Builder/flowsOrganizationyour org holds flow-builder
Knowledge/knowledgeOrganizationyour org holds retrieval
Long-term Memory/memoryOrganizationyour org holds long-term-memory
Eval & Quality/evalsOrganizationyour org holds eval-harness

Go-to-market​

Public demos of your Voice agents: which version each demo serves, qualifying and publishing a new one, and the desk where a person joins a caller who asked for one.

PagePathModeShown when
Public Demos/gtm/public-demosOrganizationalways
Handoff Desk/gtm/handoff-deskOrganizationalways

Telephony​

The live calling surface: your numbers, the voices that speak, outbound campaigns, and calls in progress.

PagePathModeShown when
Numbers/numbersOrganizationalways
Voice/voiceOrganizationyour org holds tts
Models/modelsOrganizationyour org holds provider-gateway
Context/contextOrganizationyour org holds dialog-core
Campaigns/campaignsOrganizationyour org holds campaign-orchestration
Contact Center/contact-centerOrganizationalways
Live Calls/calls/liveOrganizationalways

Operate​

What happened and what it cost — usage, analytics, and call history.

PagePathModeShown when
Usage/usageOrganizationalways
Spend/spendOrganizationalways
Analytics/analyticsOrganizationyour org holds analytics
Health/healthOrganizationalways
Call History/callsOrganizationyour org holds contact-center

Developer​

How other systems reach yours: API keys, capability bindings, webhooks, and a playground to try a request before you write code.

PagePathModeShown when
API Keys/api-keysOrganizationyou are an admin
Capability bindings/bindingsOrganizationalways
Webhooks/webhooksOrganizationyour org holds webhook-egress
Playground/playgroundOrganizationalways

Account​

Billing, settings, integrations, and the marketplace.

PagePathModeShown when
Billing/billingOrganizationalways
Settings/settingsOrganizationalways
Integrations/integrationsOrganizationalways
Marketplace/marketplaceOrganizationyour org holds marketplace
Notifications/notificationsOrganizationyour org holds notifications

Admin & Security​

PagePathModeShown when
Single sign-on/ssoOrganizationyou are an admin
Data residency/residencyOrganizationyou are an admin
Compliance/complianceOrganizationyou are an admin
Audit log/auditOrganizationyou are an admin